Term and Conditions

1. Introduction

These Terms and Conditions govern your use of The Jolly Christmas Shop website and all transactions conducted through it. Our shop is operated from our workshop at 915 Sycamore Street, San Jose, US 95131. By using our site, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, please refrain from using our services.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

Failure to comply with these obligations may result in the termination of your access to our services.

3. Products and Services Description

At The Jolly Christmas Shop, we offer a wide array of Christmas-themed products to spread holiday cheer, including:

• All Is Calm: Serene decorations for a peaceful holiday atmosphere.
• Animals: Adorable animal-themed ornaments and novelties.
• Baby’s 1st Christmas: Special items to celebrate a child’s first Christmas.
• Ball Ornaments: Classic and charming ornaments for your tree.
• Bon Noel: French-inspired holiday decor.
• Buildings: Miniature festive structures.
• Candy Land: Sweet-themed decorations.
• Charming Holiday: Unique and enchanting items.
• Christmas Decorations: A variety of decor to brighten your home.
• Christmas Lights: Sparkling lights for trees and more.
• Christmas Novelties: Fun and seasonal trinkets.
• Christmas Ornaments: Handpicked ornaments for every style.
• Christmas Storage: Solutions to store your decorations safely.
• Christmas Tree Garland: Beautiful garlands to adorn your tree.

All products are described as accurately as possible, but please note that colors and sizes may vary slightly due to screen settings. We strive to ensure quality, but if you have any concerns, our customer service elves are here to help!

4. Order and Payment Terms

Placing an order with us is easy and secure:

• Order Processing: Orders are processed with Christmas care within 1-2 business days from our workshop.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for security.
• Shipping:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment.
• Shipping Areas: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak seasons.
• Order Confirmation: Once you place an order, you will receive a confirmation email. If you do not receive it, please contact us at [email protected].

By completing a purchase, you confirm that all details provided are true and that you are authorized to use the payment method.

5. Returns and Exchanges

We want you to be delighted with your purchase! Our returns and exchanges policy is designed with your satisfaction in mind:

• Return Period: Returns or exchanges must be requested within 15 days of receiving your order.
• Eligibility: Items must be in original condition, with tags attached, in original packaging, unused, and accompanied by the original receipt or order confirmation.
• Non-Returnable Items: For safety and hygiene reasons, the following cannot be returned:
  • Christmas Lights
  • Christmas Novelties (if opened or used)
  • Personalized or custom-made ornaments
  • Items marked “Final Sale”
• Process:
  1. Contact our customer service elves at [email protected] within 15 days.
  2. Provide your order number and reason for return/exchange.
  3. We will email you return authorization and shipping instructions.
  4. Ship the items securely to our workshop address: 915 Sycamore Street, San Jose, US 95131.
  5. Allow 3-5 business days for processing once we receive your return.
• Refunds: Refunds will be issued to the original payment method within 3-5 business days after inspection. Original shipping fees, customs duties, and international shipping costs are non-refundable.
• Exchanges: Exchanges are subject to availability. Price differences will be adjusted accordingly.
• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service and purchasing insurance, as we cannot guarantee receipt of returned items.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of The Jolly Christmas Shop and protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written consent. We put our heart into creating magical Christmas items, and we appreciate your respect for our work.

7. Liability Limitations

While we strive to provide a seamless and joyful shopping experience, The Jolly Christmas Shop shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of our website or products.
• Delays in delivery due to factors beyond our control, such as weather, carrier issues, or customs delays.
• Minor variations in product appearance due to manufacturing or digital display differences.

Our total liability in connection with any purchase shall not exceed the amount paid for the product in question. This limitation is in accordance with applicable laws and reflects our commitment to fair and transparent dealings.

8. General Provisions

These terms are governed by the laws of the United States. If any provision is found invalid, the remaining terms shall remain in effect. We reserve the right to update these terms at any time; changes will be posted on this page. Continued use of the site constitutes acceptance of the revised terms.

9. Contact Information

If you have any questions or need assistance, our Christmas elves are always here to help! Reach out to us:

• Email: [email protected]
• Address: 915 Sycamore Street, San Jose, US 95131

We typically respond within 24 hours during the holiday season. Thank you for choosing The Jolly Christmas Shop to be part of your holiday magic! 🎄✨