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Shipping Information
At The Jolly Christmas Shop, we’re dedicated to bringing the magic of Christmas to your doorstep! Here’s everything you need to know about our shipping process:
Order Processing
All orders are processed with Christmas care within 1-2 business days from our workshop at 915 Sycamore Street, San Jose, US 95131.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak holiday season.
Returns & Exchanges Policy
While we carefully pack each item with Christmas cheer, we understand that sometimes an exchange or return might be needed. Our friendly elves are here to help!
Our Return Promise
We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our top priority!
Return & Exchange Process
- Contact Our Elves: Email our customer service team at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number and reason for return/exchange
- Receive Instructions: We’ll email you with return authorization and shipping instructions
- Ship Items Back: Package items securely and ship to our workshop address
- Processing: Allow 3-5 business days for processing once we receive your return
Return Conditions
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- In original packaging
- Unused and undamaged
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
Due to the delicate nature of certain Christmas treasures, the following cannot be returned:
- Christmas Lights (for safety and hygiene reasons)
- Christmas Novelties (opened or used seasonal items)
- Personalized or custom-made ornaments
- Items marked “Final Sale”
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Orders: Customs duties and international shipping costs are non-refundable
Exchange Process
Prefer a different item? We’re happy to help!
- Exchanges are subject to product availability
- Price differences will be refunded or charged accordingly
- Follow the same process as returns, noting your preferred exchange item
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.
Need Help? Contact Our Christmas Elves! 🎅
Email: [email protected]
Address: 915 Sycamore Street, San Jose, US 95131
We typically respond within 24 hours during the holiday season!
Remember, while returns might sometimes be necessary, the Christmas spirit is always return-free and everlasting!
Thank you for choosing The Jolly Christmas Shop to be part of your holiday magic. 🎄✨