At The Jolly Christmas Shop, we want your holiday experience to be as magical as the season itself. While we carefully pack each item with Christmas cheer, we understand that sometimes an exchange or return might be needed.

Our Return Promise

We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our top priority, and we’ll make the process as jolly as possible!

Return & Exchange Process

  1. Contact Our Elves: Email our customer service team at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number and reason for return/exchange
  3. Receive Instructions: We’ll email you with return authorization and shipping instructions
  4. Ship Items Back: Package items securely and ship to our workshop address
  5. Processing: Allow 3-5 business days for processing once we receive your return

Return Conditions

To be eligible for return or exchange, items must be:

  • In original condition with tags attached
  • In original packaging
  • Unused and undamaged
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

Please note that due to the delicate nature of certain Christmas treasures, the following cannot be returned:

  • Christmas Lights (for safety and hygiene reasons)
  • Christmas Novelties (opened or used seasonal items)
  • Personalized or custom-made ornaments
  • Items marked “Final Sale”

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Orders: Customs duties and international shipping costs are non-refundable

Exchange Process

Prefer a different item? We’re happy to help!

  • Exchanges are subject to product availability
  • Price differences will be refunded or charged accordingly
  • Follow the same process as returns, noting your preferred exchange item

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Jolly Christmas Shop Elves,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Items to Return/Exchange: [List items with quantities]

Reason for Return/Exchange: [Please describe]

Preferred Action: [Refund / Exchange for (specific item)]

I understand the return policy and confirm the items are in original condition with all packaging.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Need Help? Contact Our Christmas Elves! 🎅

Email: [email protected]

Address: 915 Sycamore Street, San Jose, US 95131

We typically respond within 24 hours during the holiday season!

Remember, while returns might sometimes be necessary, the Christmas spirit is always return-free and everlasting! Thank you for choosing The Jolly Christmas Shop to be part of your holiday magic. 🎄✨